IronRAID Onsite & Remote Service Contracts

IronRAID Onsite & Remote Service Contracts

IronRAID systems are engineered for reliability—but when service is needed, we deliver fast, knowledgeable support through flexible onsite and remote service contracts. Whether you're managing one RAID appliance or a full storage network, IronRAID has you covered.

Remote Support Options

• 24/7 Priority Response: Direct access to IronRAID technicians via phone, email, or remote login
• Remote Diagnostics: RAID health checks, drive failure analysis, firmware validation
• Configuration Assistance: Remote help with RAID rebuilds, expansions, or OS issues

Onsite Service Plans

• Next-Business-Day Dispatch: Technicians onsite with replacement drives or components
• Full Unit Replacement (optional): Swap-out service available for critical environments
• Coverage Zones: Nationwide U.S. coverage available; global support available by request

Contract Tiers

• Basic: Email support + standard RMA
• Advanced: Priority remote support + 3-day hardware replacement
• Enterprise: 24/7 remote + NBD onsite + custom SLA options

All IronRAID service contracts are handled in-house—no outsourced call centers, no delays. Just real engineers who know your system.

Need custom coverage or SLA terms? Contact IronRAID to build a service plan around your environment.

Would you like to be an IronRAID Customer or Authorized Partner?

Click Here to go to our inquiry page to learn how to become an i IronRAID Customer or Partner.
Or call us at 508-618-1301 or 508-594-8038 today!

IronRAID Services
System Design
Pre-Configuration/Staging
Remote/Onsite Service Contracts
IronRAID Training
Repair/Upgrades

IronRAID EDU
What is Raid?
What is a Raid Server?
What is SES and RAID?
What is IP-SAN and RAID?
Which System do I need?

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